Problem Event Name: BlueScreen

May 2, 2007 by · 53 Comments 

As if the giant blue-colored screen used in prior versions of Windows wasn't enough to let you know your computer crashed, apparently Microsoft has decided that in Vista they need to let you know that your computer blue-screened once it comes back up as well.

While, normally I would think that additional information about a crash was useful (I mean, many power users know that nv4_disp.dll is a video card problem, but a quick search on Google can help troubleshoot most of the info that you get on a blue screen), this particular message tells you absolutely nothing useful about the crash. Perhaps the developer who created the dialog could help, but your average Joe is going to be completely lost.

I mean, seriously, if you were going to provide more information about a crash, wouldn't you have thought that a good place to start would have been, at a minimum, with the info that was on the blue screen that flashed up on the monitor?

Windows Vista Crash Recovery Picture

EDIT: Please don't curse or post gobs of debug info in the comments. If the crashes seem to be random then it's probably failing memory or a bad power supply. Beyond that, all I can say is to start searching Google. If you're using an OEM system (Dell, HP, etc.) then you may also be able to contact your manufacturer for support.

This is not a support site for Windows Vista so do not post here asking for help.

Comments

53 Responses to “Problem Event Name: BlueScreen”
  1. Ade Oguns says:

    What do I do for the problem?
    It say dumping of physical memory

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.2
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a
    BCP1: 000081CF
    BCP2: 00000002
    BCP3: 00000001
    BCP4: 81FA4EE3
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini052307-01.dmp
    C:\Users\HAMSOJ\AppData\Local\Temp\WER-81214-0.sysdata.xml
    C:\Users\HAMSOJ\AppData\Local\Temp\WERB74D.tmp.version.txt

  2. Jason says:

    Well, to start you'll probably want to read through those three files to see if the crash was blamed on something specific, like "nv4_disp.dll". If so, Google whatever the module was and see if you get any hits. If this was a one-time event and the crash was seemingly random (no heavy load at the time, program was already running, etc.) then it could be bad RAM or perhaps the system overheating.

    Really though, the point of my post was that the dialog simply doesn't provide enough information to diagnose the problem.

  3. toni says:

    i have the same problem. nobody seem to have a solution for this problem.please let me know if someone have solution for this vista shit.

  4. Jessica says:

    Hi
    I have the same problem, same screen pop up, the only different thing was the additional info isn't the same as you guys. please hekp

  5. Jason says:

    This post really wasn't about help, simply that Microsoft actually added a "feature" to tell you that your computer blue screened once it comes back up.

    In order to "fix" the issue you should make sure that you've got the newest drivers for your hardware and then either start searching with Google (try searching on the DLL that flaked out, you might have to look at the dump files that were created) or try contacting the system manufacturer if this is an OEM system. Of course, both of those assume that your issue is recurring and not an isolated incident.

  6. Nat says:

    Jason!
    I totally agree, what complete and utter CRAP.
    My blue screen problem has occurred 3 times since I have been using Vista and whilst some genious out there thought it might be useful to have the PC restart automatically upon a BSOD, the least they can do is provide us with the specific component causing the problem in their Vista dialog screen. On only one occasion have I managed to catch the BSOD as it happened and I noticed it said something related to 'IRQ not less than or equal' but before I could note it down, it had gone.
    Totally annoying ...

  7. Chad says:

    I've had it happen 4 times now. The three files it gives are:
    Version.txt - Just the windows version info
    sysdata.xml - XML file of all your system devices and drivers
    mini[date].dmp - this isn't readable by humans

    There is zero help, even if you dig. This is super lame.

  8. Pablo says:

    mjm, I've the same problem but the only diference is that it have been happening to many times and I lost the count. I'm scared because if this happen and im doing an inportant work jejejeje I don't know what would be my reaction. this is my problem report of this:

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)
    Mini121707-01.dmp
    sysdata.xml
    Version.txt

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem
    BCCode: 1a
    BCP1: 00041790
    BCP2: C0801068
    BCP3: 0000FFFF
    BCP4: 00000000
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 256_1
    Server information: e5032114-7d51-47ef-8da0-6c8789431645

  9. john says:

    this is ******** what the **** do I do same problem help.

  10. retsu says:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF960000C8155
    BCP3: FFFFF9800ADB2ED0
    BCP4: 0000000000000000
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini010908-01.dmp
    C:\Users\User\AppData\Local\Temp\WER-58875-0.sysdata.xml
    C:\Users\User\AppData\Local\Temp\WER30A0.tmp.version.txt

    ------------------------------------------------------------------------

    Recently ive been gettin a blue screen error reporting this but only wen i reboot my system.
    It first occured after installing my new Logitech G11 keybord and MX400 mouse, other than that nothing has changed on my system. If im honest the information provided by vista goes straight over my head so any help would be greatly appricated, thanx.

  11. Jason says:

    @retsu,

    Sorry, but as the rant said, the info provided isn't really sufficient to determine the cause. In your situation, if the problem started with the installation of those two devices then one of them, or more likely the software that came with them, is the cause. Try uninstalling one and see if the problem goes away.

  12. Gerry says:

    Same problem, different additional info. Happened when I attempted to connect my dual screen. It does not let my computer shut down, it keeps rebooting. It is a right pain in the you know what!!

  13. tina says:

    mine is this:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: e1
    BCP1: 821A6005
    BCP2: 00000002
    BCP3: 848DCB20
    BCP4: 848DCB28
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini011908-01.dmp
    C:\Users\tina\AppData\Local\Temp\WER-179947-0.sysdata.xml
    C:\Users\tina\AppData\Local\Temp\WERF833.tmp.version.txt

    i had this prob when i used vista home and i'm still experiencing the same prob now that i'm using vista ultimate...

  14. Jim says:

    I am getting the very same messages that Tina is getting. I purchased an HP Pavillion (AMD 64X dual core 5200+2.6GHz with 2942 MB of RAM) one week ago and it has crashed numerous times for no particular reason. I can be surfing or doing nothing and the system crashes. I have done all of the hardware diagnostics I can on this computer with no indications of mis-functioning hardware or applications. I have spent 3 hours on the telephone with HP support and they have no suggestions. The error message is always about hardware being the cause of the problem. My previous computer had Vista and I never received this message. I know we all hate Vista but I guess we must live with it. I just would like a solution as returning this machine and going through all of the trouble to set it up is not something I want to do. I see that there are free downloads out there for blue screen problems but are they safe? Further they seem to be for XP. Any thoughts would be much appreciated.

  15. mishu says:

    someone tell me if i reinstall win vista can resolve this problem pls

  16. Jason says:

    Assuming you've got UAC turned on and are not running every app as an Administrator, blue screen crashes are generally the result of poorly-written device drivers or faulty hardware.

    If you are using the recommended drivers from your hardware manufacturer then try running memtest86+ to see if you've got bad RAM. Let it run for at least 24 hours (48 would be better) or until you get a hit. If that doesn't turn something up then try running a burn-in app to stress your system as it could be heat related.

  17. julie says:

    I have had this problem everytime i log on, so what ive just done is found the 3 files it said i might have a problem with, i found it easier to search them in expolrer and i deleted them...dont no if its worked yet as ive just done it but if it has i'll be sure to let you all no, it clearly says the problem is in either of these so maybe you should delete them...im now going to scan my laptop with norton and giv it a good spring clean,lol.
    i hope it solves the problem for me and all of you as its very worrying when these things happen.
    good luck....

  18. mishu says:

    i reinstaled my vista and now it doesn`t appear any bluescreen anymore . that`s the only solution ... to reinstall windows vista. good luck on this! ;)

  19. julie says:

    ARHHHHH, im cracking up, i deleted those files as i explaind ealier and now an error message comes up saying "error when write data to registry" im going mad...what is this and how can i quickley solve it, i no nothing techinical about computers so please explain it simple....thanx....

  20. Jason says:

    @julie,

    You can't just go deleting files that cause your machine to crash as they might be needed. Given the message you reported that you're now receiving I'd say that your best bet is to backup your files and reinstall Windows.

  21. julie says:

    you no what, i takin my laptop 2 a repair shop 2day, i cant hack it no more, im havin nightmares seeing these error messages...thanks anyway...

  22. Mark says:

    This blog is awful and doesn't help the thousands crashing daily. From overheating to Bad Ram to poor Security programs why doesn't every hack on here admit they have no clue what it is and we all have to just wait until a service pack upgrade is available from Microsoft to fix it... Another frustrated blue screener!

  23. Jason says:

    @Mark,

    You're an idiot. This site has very little to do with Windows and I'm fairly certain that this is the ONLY post thus far where I've mentioned "Vista". In fact, the last sentence of the original post says that you should not post here looking for help as this is not a support site. This post was made (9 months ago) to vent my own frustration with the dumbed-down error reporting present in Windows Vista, not to offer assistance to others with their Vista problems.

    By the way, what does Windows Vista have to do with your machine having bad memory and overheating issues? If you think that SP1 will help you with those problems then you're going to be disappointed as the only thing that will fix bad memory is new memory and the only way to fix cooling issues is with more fans moving air through your case or fewer devices inside generating heat. If you're complaining about an OEM machine you purchased then I would suggest contacting your system builder.

  24. Mr Seattle says:

    I have a Solution for this Crap Erase VISTA Copy paste read Enjoy thats my Next Step... DEATH TO VISTA... LONG LIVE XP

    http://www.msfn.org/board/Integration-Intel-Sata-Raid-drivers-t107504.html

  25. julie says:

    as for my problems, i took it to a reapair shop and had VISTA re-installed and they also recommended i gert rid of NORTON as they said it doesnt do anything to help my computer so they installed a version of there own..my computer is as new again, all for £60.. wellworth it, in future i will not take advise from people and just go to a proper repair shop where people no what there doing....

  26. so funny says:

    jason, i just read through the whole collection of posts and i thought it was hilarious...you had a lot of patience with all those people who kept posting demanding help despite the "This is not a support site for Windows Vista so do not post here asking for help."

  27. tina says:

    hi! i posted my prob last jan 19 and noe my prob has been solved. i reinstalled my vista and i only uploaded programs that are vista compatible... be careful of what you install in your computer. if it is not compatible with vista, it will experience bluescreen. thank you! this site is very useful.

  28. mishu says:

    i told u....:D

  29. tina says:

    yah thanks mishu!

  30. Tom Klan says:

    I have same problem on my Toshiba Lap. Checked for Viruses, none found,, have no idea what the rest means:
    ______________________________________________________________________________
    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.256.6
    Locale ID: 2057

    Files that help describe the problem (some files may no longer be available)
    Mini030608-02.dmp
    sysdata.xml
    Version.txt

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem
    BCCode: 9f
    BCP1: 00000003
    BCP2: 83249598
    BCP3: 84D433D0
    BCP4: 840AF390
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 256_1
    Server information: 7f5a6705-a116-4cfb-8f82-864b0aa60af2

  31. ken says:

    I got that msg, keep shut down the computer, please help..

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)
    Mini050808-01.dmp
    sysdata.xml
    Version.txt

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem
    BCCode: c2
    BCP1: 0000000000000007
    BCP2: 000000000000113D
    BCP3: 00000000042C0014
    BCP4: FFFFFA800501CD50
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 256_1
    Server information: 2d135a16-e8c0-48c7-80b8-90b8b897d26c

  32. Lisa says:

    Admittedly I found this site from Googling the problem my Mum's having with Blue Screen on her new HP Pavilion running Vista, and have read every comment for advice - but I just want to back up Jason and say I understand this is not a support site!!

    It's soooo rude of people to come on here ranting about how rubbish the site is and others saying they'll take it to get repaired by "people who know what they're talking about"!! Oh my goodness! Even if this was a support site, it would only be kind hearted people giving over their own time to help - so others reading it have no right to slate the contributors!

    How naive to think your computer has a problem and a) deleting files will fix it and not cause other problems, and b) if a quick comment left in a discussion about a useless Vista Window doesn't solve your problem the person who wrote it is useless!

    Anyway, sorry - I've ranted on now, but I wanted to back up Jason and assure him SOME people actually read his original post, lol! Meanwhile, I've got to wait for this one to crash again so I can try and catch what flashes up on the Blue Screen!

  33. Marc Holbach says:

    Yeah ive been experiencing the same problem however I havent installed any new hardware, as a matter of fact the only hardware attached to the pc is the factory installed items and they have been there since december only recently has the computer been starting to crash and does it about every five to ten minutes. I have recently installed CA so maybe that could be the problem.

  34. Loni. says:

    When this happened to my computer, it was because my brother spilled root beer on the table, and after it dried it worked :D!
    yey it not being a virus

  35. Jim says:

    i fixed my vista blue screen error repairing from Vista CD. I don't like vista. Win Xp works well for me.

  36. Jeff says:

    anyone found a DIY on this one? im also having the same problem.

  37. Steve says:

    I have had five crashes on my Hp Laptop displaying

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 2057

    Files that help describe the problem (some files may no longer be available)
    Mini121808-01.dmp
    sysdata.xml
    Version.txt

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem
    BCCode: c2
    BCP1: 0000000D
    BCP2: 8415C790
    BCP3: 20707249
    BCP4: 01000000
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1
    Server information: d497c52c-2965-4baa-9928-98905f871368

    Is this jus a HP problem with vista as i have two other computers An Acer and A Medion and they are boyh fine

  38. David says:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 8DF10B3A
    BCP3: BEB0068C
    BCP4: 00000000
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\WINDOWS\Minidump\Mini122808-15.dmp
    C:\Users\David\AppData\Local\Temp\WER-1156185-0.sysdata.xml
    C:\Users\David\AppData\Local\Temp\WER206B.tmp.version.txt

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

    Thats mine

  39. T says:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.256.1
    Locale ID: 1043

    Additional information about the problem:
    BCCode: a
    BCP1: 00000018
    BCP2: 00000002
    BCP3: 00000000
    BCP4: 820680FC
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini020309-01.dmp
    C:\Users\Turjan\AppData\Local\Temp\WER-126969-0.sysdata.xml
    C:\Users\Turjan\AppData\Local\Temp\WER1B1E.tmp.version.txt

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

  40. Jo says:

    I get this every time when i play a new game woth the graphics set high.
    I have a XFX 8800GTX XXX so it should work just fine.. some one a solution?

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.256.1
    Locale ID: 1043

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA8005AB9010
    BCP2: FFFFFA6003824920
    BCP3: 0000000000000000
    BCP4: 0000000000000002
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 256_1

  41. Andy says:

    Need help.Blue screen problem is happenning every 10 min.
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.768.2
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 77
    BCP1: 00000001
    BCP2: 01C99C6D
    BCP3: 00000000
    BCP4: A8644B78
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini030309-02.dmp
    C:\Users\admin\AppData\Local\Temp\WER-74225-0.sysdata.xml
    C:\Users\admin\AppData\Local\Temp\WER3207.tmp.version.txt

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
    omeone please help me by replying.Thanks

  42. Andy says:

    Someone plase reply to my post.Need help on solving this issue.Please reply thanks.You know you can leave a comment and reply even though this is a site that doesnt help a lot in solving blue screen issues.Im checking for someone to reply every 2 days.Please give some advice on this blue screen issue.=]

  43. Nelma says:

    I dont usually comment, but after reading through so much info I had to say thanks

  44. zq says:

    hey im having the same bluescreen message as andy man... lemme guess u havnt update to windows vista service pack 1? try updating... cuz mine cant

  45. Panagiotis G says:

    I don't really know your site's policy, but I believe this blog entry is quite obsolete, since most of the comments are old and do not offer a solution. All I can say is that problems such as BlueScreen have a long history and Microsoft has helped them evolve. Naturally the information given together with the problem is not meant for the user himself, but an advanced programmer could easily open the minidump with the WinDbg debugger, and see detailed information about the cause. I was led to this website by googling on a similar problem I just experienced; if someone needs a solution, then he should send all generated information to a specialist and have him analyze it (I am going to do the debugging myself, having the experience already).

  46. Marcus says:

    hey all. let me first state i know nothing about computers. however on returning from work, i found my home computer displaying a blue screen and this error message. my desktop would boot up, but within seconds i would get the error and the computer restarted. i was not keen on reinstalling vista, and losing all my music and photos, so ran diagnostic checks, but found nothing. i made sure my drivers were up to date (found out how on some forum) and then used the reinstallation operating system DVD to boot up my computer, and then used the fix option. i then went to system restore, and chose a date a few weeks previous, and noticed my computer stopped working straight after a java update? not sure if thats coincidence. anyway, thank god, its all working fine now. this may help noone, but thought i would write down what i did anyway. good luck to anyone with the same problem.

  47. Ray says:

    I have this same problem and wanted to see if anyone can relate to what happened. I had my xbox 360 plugged into my Vista laptop but forgot to plug the laptop in. Therefore it was running only on battery. Soon the battery died and I got kicked out of xbox live. When I plugged my computer back in and turned it on, it worked for a short time but then I got this bluescreen error. Does anyone relate or was this a coincidence?

  48. Jane Johnson says:

    Has anyone else feel like the global downturn has hurt the board industry?

  49. ASIF says:

    PLEASE HELP AND SEND ME SOLUTION ON

    [email protected]

    THANKS

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 86600000
    BCP2: 00000002
    BCP3: 00000000
    BCP4: 87756108
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini091809-02.dmp
    C:\Users\Asif Saleem\AppData\Local\Temp\WER-55832-0.sysdata.xml
    C:\Users\Asif Saleem\AppData\Local\Temp\WER4BED.tmp.version.txt

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

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